Contact Us

Support channels and contact information.

Overview

Contact Smoothdev for support, billing questions, or enterprise inquiries.

When to Use It

• Technical support for CLI or API issues
• Account and billing questions
• Enterprise plan inquiries

How It Works

1. Check documentation for common issues
2. Use in-app support for fastest response
3. Email for general inquiries

Configuration

Not applicable for this page.

Output Behavior

• In-app support: Response within 24 hours
• Email support: Response within 48 hours
• Enterprise inquiries: Dedicated response

Support Channels

In-App Support

1. Log in at app.smoothdev.io
2. Click Support in the sidebar
3. Submit support form

Email

• General support: support@smoothdev.io
• Enterprise: enterprise@smoothdev.io

Documentation

• Getting Started
• CLI Reference
• Authentication

Legal

• Privacy Policy
• Terms of Service
• Trust & Security

Security and Data Handling

Smoothdev encrypts customer data in transit and at rest using tenant-scoped encryption keys. Source data is processed only for the requested operation and is not retained long term. Generated artifacts are returned to the user. Operational metrics and validation logs are retained to improve system reliability and quality.

Limitations

• Support response times are business hours only
• Enterprise support requires active enterprise subscription

Troubleshooting

Issue	Resolution
No response to support request	Check spam folder; resubmit via in-app support
Cannot access dashboard	Reset password at login page

See Also

• smoothdev.io - Main website
• Plans & Billing - Subscription information